SKB's JournalStart Ups & MoneyIf Your Firm Is Not Customer-Centric, You’re Doing It WrongSamuel Kwame BoaduMay 21, 2022April 27, 2024 by Samuel Kwame BoaduMay 21, 2022April 27, 2024092 Morton’s Firm, a well-known American steakhouse chain, delivered a steak to a customer timed to when his plane landed at an airport after he had asked...